Adaptive Pulse is a customer retention intelligence tool that helps companies prevent customer churn and increase up-sells in real-time. By analyzing historical customer data using natural language processing (NLP) and predictive models, Adaptive Pulse identifies customers who require more engagement or intervention and offers recommendations for improving current workflows. With just a few clicks, companies can easily input various customer lifecycle data such as CRM, support tickets, emails, transcripts, chats, NPS, CSAT, surveys, reviews, and product usage to optimize their customer retention strategies.
Show More